Faq
Frequently Asked Questions
Order & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Delivery times may vary depending on your location and product availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees and import duties may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method.
Product Information
How do I determine my size?
Each product page includes a detailed size chart with measurements. We recommend comparing your measurements with our size chart for the best fit. If you're between sizes, we suggest sizing up.
What materials are used in your clothing?
We use various high-quality materials including cotton, polyester, spandex, and blends. Specific material composition is listed on each product page under "Product Details."
Do you offer plus sizes?
Yes, we offer extended sizing for many of our styles across all categories. Available sizes are clearly indicated on each product page.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. We do not store your complete payment details on our servers.
Can I modify my order after placement?
Order modifications are only possible if your order hasn't entered the processing stage. Please contact us immediately at [email protected] if you need to make changes.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website and are delivered via email.
How do I care for my MiaTwill clothing?
Care instructions are provided on the garment tags and in the product descriptions. We recommend following these instructions to maintain the quality and longevity of your items.
Still have questions? Our customer service team is here to help. Email us at [email protected]
