Refund policy
Refund Policy
At MiaTwill.com, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help with our straightforward refund process.
Refund Eligibility
- Items must be returned within 30 days of delivery
- Products must be in original condition: unworn, unwashed, with tags attached
- Original packaging must be included
- Proof of purchase is required
Non-Refundable Items
- Final sale items (clearly marked during purchase)
- Items without original tags or packaging
- Damaged items due to customer misuse
- Personalized or custom-made products
Return Process
- Contact our support team at [email protected] to initiate your return
- Include your order number and reason for return
- We'll provide you with a return authorization and shipping instructions
- Package your items securely and ship to the provided address
- Once received and inspected, we'll process your refund within 5-7 business days
Refund Details
Refund Timing
Refunds are typically processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Refund Amount
- Original purchase price will be refunded
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility unless the return is due to our error
Exchanges
We currently offer size exchanges for all clothing categories (Everyday Casual, Party & Evening Wear, Activewear, Office Wear). To request an exchange, please follow the standard return process and specify your desired size in your email.
Defective or Incorrect Items
If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement or refund.
Need Assistance?
For any questions about our refund policy or return process, please contact our customer support team at [email protected]. We're here to help ensure your shopping experience meets your expectations.
